The Activu Advantage Program provides technical support for maintaining your system. Our programs offer a full range of services for on-site and remote support of all hardware and software. The Activu Advantage Program is available at three levels: Platinum, Gold and Silver.
Activu offers direct access to a dedicated support team to reduce the risk of downtime. Support and maintenance is available through the lifetime of your system with options for onsite routine maintenance and emergency repairs, remote diagnosis (where remote access is available), online support and unlimited phone support. Activu can service all aspects of your installation including hardware, software and network integration.* Remote diagnosis can be provided with full network isolation to meet client security protocols.
Our support program includes:
- Flexible support plans with multiple levels of service
- Unlimited phone support (8:30am-5:30pm ET), online support and software upgrades
- Options for both on-site and remote support (NOTE: remote diagnosis conforms to client security protocols/regulations, with full network isolation.)
- Option for 24/7 phone access
- Scheduled color balancing
- More...
Activu is dedicated to providing flexible support packages to meet our customers’ needs.
Activu software support programs include all Activu software upgrades, including full version releases, at no additional cost.**
Internet Web Portal
A secure, easy-to-use web portal interface is accessible for all clients. You will receive prompt responses to all inquiries from our dedicated support team. Through this tool, you can:
- Log a new case
- View open cases
- Review closed cases
- Search for solutions by keyword
If you do not have an account, send an email to . Include your full name, organization name, email address and phone number.
**does not include labor or training.
